Association
Standards
Our members uphold these association standards
and adhere to these criteria.
Years In Business: All members have been in business
for a minimum of Ten Years.
Size of Company: All members employ a minimum
of 100 employees.
Safety Procedures: The safety
of our clients, customers and employees are promoted
by:
| • |
Establishing safe driving habits and strict
discipline for unsafe drivers |
| • |
Maintaining a safe work environment for our
employees |
| • |
Providing methods to report unsafe conditions
to management |
| • |
Promoting safe cash handling systems to protect
employees |
| • |
Holding quarterly safety meeting with all
managers |
Security Procedures: The security
of our customer’s
vehicles are protected by:
| • |
Securing all vehicle keys in a locked key
box |
| • |
Locking all vehicles |
Employment: The
highest quality employees are recruited by these
employment practices:
| • |
Checking the driving record of all applicants
before they are hired |
| • |
Checking references and past employment records |
| • |
Administering integrity or honesty tests
to potential applicants |
| • |
Adhering to all Federal and State hiring
practices |
| • |
Adhering to all Federal and State wage and
hour laws* |
Insurance: Our members carry
these types of insurance:
| • |
General Liability Insurance with a minimum
of $5,000,000 |
| • |
Garage Keepers Legal Liability Insurance
with a minimum of $1,000,000 |
| • |
Workmen’s Compensation Insurance with
the minimum as require by law |
| • |
All insurance carriers are rated A+ or higher |
Claims Management: All members have professional
procedures for settling claims that include:
| • |
A trained claims adjuster to investigate
all claims |
| • |
Professional claim forms at all locations available for customers |
| • |
Written procedures for customers and employees
to follow |
| • |
A history of responsible claims settling
within their region |
Customer Service: Our members deliver excellent
customer service through:
| • |
Written training materials for their employees |
| • |
Classroom training for their employees |
| • |
On-site driving training for their employees |
| • |
Professionally uniformed personnel |
| • |
Professional and conservative grooming standards |
| • |
Independent customer service shopper reports |
* NVPA urges its members to refer often to the website of the Wage and Hour Division of the United States Department of Labor. This website contains very useful and helpful information and guidance with respect to compliance with federal wage and hour law. The Wage and Hour Division is responsible for enforcing federal minimum wage, overtime, and child labor law, etc. Their web address is www.Dol.gov/esa. |
